When you’re happy, we’re happy. The Good Tee stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, you can return your order for a refund within 60 days of your purchase. Merchandise must be unused, unworn and in good condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note we are a small company and cycling our inventory is crucial. Any returns sent beyond 7 days of receipt of the 90-day cut-off will be store credit only. There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
Retail Exchanges or Returns
If you'd like to exchange one or more items you purchased for a different size, style or colour, follow the below process. Exchanges are allowed within 90 days of receiving your shipment. If you are not happy we will gladly refund you.
How To Return Or Exchange
Fill out the return form; here
- Email us, attaching the form to firstname.lastname@example.org and let us know if you'd like to do a return or exchange. We'll need your order # or the email address used to place the order plus details on what item you're exchanging or returning if you do not know the order number. We will provide the address to return or exchange the goods.
Ship back the item with the return authorization form. Shipping costs are non-refundable. You'll have the option to purchase a pre-paid printable flat rate Canada Post or USPS for $10. The $10 will be held back from the refund of your original order, or you can use the shipping provider of your choice. If you choose your own shipping provider you should consider using a trackable shipping service or purchasing shipping insurance. If you are based elsewhere you will need to ship back the item(s). Please mail the package within 60 days of receipt of instructions to be eligible for a full refund, otherwise it will be store credit.
Wrap up the item securely in a package. Apply our pre-paid Canada Post label or your own label and mail back to us. (pls keep a tracking as items that do not reach us we are not liable for)
If it's a return we'll refund your item or order to your payment method on file excluding any outbound ship fees which are non-refundable, and if applicable, pre-paid return label fee.
If its an exchange you pay the difference, if need be, and we will ship you the items to you our cost.
After we have confirmed a refund and have not got your refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.Gift Returns
Orders purchased as a gift will receive a gift card for the paid price of the returned items. Once we receive your return, a gift card will be emailed to the email on your return authorization form.
Returns or exchanges made by a gift card will be refunded in full or for the difference in exchanges and returned to the original gift card, or if not possible, a new gift card.
All gift cards are final sale. They are non-refundable, non-redeemable for cash, and not for re-sale.
Wholesale Blank Products
Please inspect your merchandise before printing. We cannot accept returns of decorated or washed garments under any circumstances.
Return requests must be made within 7 days from merchandise receipt, and must be approved in writing by The Good Tee Customer Service. All returns and exchanges are subject to a 20% restocking fee in addition to freight.
Customers will be responsible for all freight and shipping charges on items returned that are not the result of The Good Tee’s error.
Customer and special orders cannot be cancelled once they have been entered into production.
All sales are final on closeout items; returns are not acceptable on closeout items under any circumstances.
Wholesale Customized Products
We want you to be happy with your purchase, but please know that due our “natural”, handmade and organic approach to its creation, means we embrace the small variations that may occur along the way. We celebrate this beauty – having imperfections just like us humans!
For any additional questions, please contact The Good Tee customer service: firstname.lastname@example.org