Returns & Exchanges

Retail Purchases

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thegoodtee.com. 

Exchanges 
If you need to exchange it for the same item, send us an email at hello@thegoodtee.com and send your item to: 150 Dan Leckie Way, suite 2503, Toronto ON M5V0C9, Canada. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 150 Dan Leckie Way, suite 2503, Toronto ON M5V0C9, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wholesale Blank Products

Please inspect your merchandise before printing. We cannot accept returns of decorated or washed garments under any circumstances.

Return requests must be made within 7 days from merchandise receipt, and must be approved in writing by The Good Tee Customer Service. All returned merchandise must be accompanied by a RA # (Return Authorization #). All returns and exchanges are subject to a 20% restocking fee in addition to freight.

Customers will be responsible for all freight and shipping charges on items returned that are not the result of The Good Tee’s error.

Customer and special orders cannot be cancelled once they have been entered into production.

All sales are final on closeout items; returns are not acceptable on closeout items under any circumstances.

Wholesale Customized Products

We want you to be happy with your purchase, but please know that due our “natural”, handmade and organic approach to its creation, means we embrace the small variations that may occur along the way. We celebrate this beauty – having imperfections just like us humans!

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For any additional questions, or to obtain a complete list of The Good Tee’s Terms & Conditions, please contact The Good Tee Customer Service: hello@thegoodtee.com