Thank you for shopping with us at The Good Tee!
When you’re happy, we’re happy. The Good Tee stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, you can return or exchange your order for a refund within 60 days of your purchase.
Returns
What is the return policy?
If you are unsatisfied for any reason, you can return your order for a refund within 60 days of your purchase. Merchandise must be unused, unworn and in good condition. It must also be in the original packaging. Please note we are a small company and cycling our inventory is crucial. Any returns sent beyond 7 days of receipt of the 60-day cut-off will be store credit only.
- Any item not in its original condition, damaged or missing parts for reasons not due to our error, will not be refunded.
- Any item that is returned more than 60 days after delivery will not be refunded.
How can I initiate a return?
If you wish to initiate a return, simply submit a return request through this link. You will need to provide your order number and email address associated with the return. This will begin the return process. Then you will be contacted by The Good Team with instructions for the return.If you have any trouble, email us at hello@thegoodtee.com.
Original shipping charges are non-refundable.
What shipping courier should I use for the return?
If you choose to ship the return yourself, you may choose any courier service that works best for you. Please note we are not responsible for any items lost in transit. A tracking number is advised.
USA or International Return?
Simply initiate the return process outlined above. The cost of return shipping will be $12 CAD if you choose the option of paying for a prepaid label with us. We will issue the refund minus the return label fee. The Good Team will send you the return instructions.
For returns outside of North America you will have to ship the package on your own. You may choose any courier service that works best for you. Please note we are not responsible for any items lost in transit. A tracking number is advised.
What are the shipping costs for a return?
If you choose to pay for a prepaid shipping label through us, it will cost $12 CAD, which will be deducted from your refund amount. For international customers outside of North America, you will have to ship the return on your own through your chosen courier service.
Alternatively, you can use the shipping provider of your choice. If you choose your own shipping provider, please note that we do not offer a shipping credit or reimbursement for ship back postage. Please note we are not responsible for any items lost in transit. A tracking number is advised.
I ordered through Hudson’s Bay, how do I initiate a return?
For Hudson’s Bay orders, you will need to email us at hello@thegoodtee.com to initiate returns.
Late or missing refunds
After we have confirmed a refund and have not got your refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thegoodtee.com.
What are non-refundable items?
Face masks and sleeping eye masks cannot be refunded due to sanitary reasons. Used tie dye kits are also non-refundable.
Missing Item(s) from order?
Contact us at hello@thegoodtee.com and we’ll sort it out!
Exchanges
What is the exchange policy?
Exchanges are allowed within 60 days of receiving your order. If you'd like to exchange one or more items you purchased for a different size, style or colour, follow the below process.
How can I initiate an exchange?
If you wish to initiate an exchange, simply submit an exchange request through this link. You will need to provide your order number and email address associated with the exchange, alongside what item(s) you would want to receive in the exchange. This will begin the exchange process. Then you will be contacted by The Good Team with instructions for the return. If you have any trouble, email us at hello@thegoodtee.com.
Original shipping charges are non-refundable.
What shipping courier should I use for the exchange?
If you choose to ship the exchange yourself, you may choose any courier service that works best for you.
What are the shipping costs for an exchange?
You’ll have the option to purchase a prepaid shipping label through us, it will cost $12 CAD, which will be invoiced to you. Once we have received payment for the shipping label, we will send you the prepaid shipping label and instructions for the exchange.
For customers outside of North America, you will have to ship the return on your own through your chosen courier service.
Alternatively, you can use the shipping provider of your choice. If you choose your own shipping provider, please note that we do not offer a shipping credit or reimbursement for ship back postage. Please note we are not responsible for any items lost in transit. A tracking number is advised.
Once we receive your returned item(s) back, we will then send you the exchange item(s) requested, in which shipping the item(s) to you will then be covered by us.
What happens if the item I want to exchange for is out of stock?
If the item, colour, or size you wish to exchange is out of stock, you will have the option of receiving a refund, or store credit in the form of an online gift card.
Received the wrong item?
Simply initiate the exchange process, by clicking on the link, here, and select the reason of return as “incorrect item received.” The Good Team will help you from there.
I ordered through Hudson’s Bay, how do I initiate an exchange?
For Hudson’s Bay orders, we can only exchange items that are of the same value. You will need to email us at hello@thegoodtee.com to initiate the exchange process.
Gift Cards and Store Credits
Gift Returns
Orders purchased as a gift will receive a gift card for the paid price of the returned items. Once we receive your return, a gift card will be emailed to the email on your return authorization form.
Gift Cards
Returns or exchanges made by a gift card will be refunded in full or for the difference in exchanges and returned to the original gift card, or if not possible, a new gift card.
All gift cards are final sale. They are non-refundable, non-redeemable for cash, and not for resale.
Wholesale Returns
Wholesale Blank Products
Please inspect your merchandise before printing. We cannot accept returns of decorated or washed garments under any circumstances.
Return requests must be made within 7 days from merchandise receipt, and must be approved in writing by The Good Tee Customer Service. All returns and exchanges are subject to a 20% restocking fee in addition to freight.
Customers will be responsible for all freight and shipping charges on items returned that are not the result of The Good Tee’s error.
Custom and special orders cannot be cancelled once they have been entered into production.
All sales are final on closeout items; returns are not acceptable on closeout items under any circumstances.
Wholesale Customized Products
We want you to be happy with your purchase, but please know that due our “natural”, handmade and organic approach to its creation, means we embrace the small variations that may occur along the way. We celebrate this beauty – having imperfections just like us humans!
For any additional questions, please contact The Good Team at: hello@thegoodtee.com
